FAQ - Frequently Asked Questions

Is the software easy to install?
Is the software easy to use?
What version of Windows and what type of computer do I need?
Can I purchase the hardware from you?
Do I need to purchase a computer from you or can I use my own?
Can I pay for the software online?
Can I download the software?
What types of suppfort do you provide?

Is the software easy to install?
The software is extremely easy to install. You will not need to hire a consultant to install this software. We designed this software for even the first-time computer user to be able to install the software easily.

Is the software easy to use?
Yes. The screens are extremely intuitive and on-line help is always only a click away.

What version of Windows and what type of computer do I need to run the software?
The software is designed to run on Windows 2000, Windows ME, Windows XP or Windows Vista. If your computer can support either of the above operating systems, it will support Smart Auto Shop.

Can I purchase the hardware from you?
Yes you can. Contact us for details and current hardware pricing.

Do I need to purchase a computer from you or can I use my own?
If you own a computer that is running Windows 2000, Windows ME or Windows XP, you can use this computer for Smart Auto Shop.

Can I pay for the software online?
Yes, you can pay for the software here.

Can I download the software?
Yes, once you purchase the software, if you would like to download it, we will send you a download link.

What are the version differences?
Click here for the version differences

What types of support do you provide?
We emphasize our #1 Customer Service. As a customer, you will have access to our Online Knowledgebase and Support Center which is open 24hrs per day, 7 days per week.
You may also use our new RemoteHelp service which will allow a technician to directly work with your computer for training, setup, etc. It's like having a computer consultant on staff.