FAQ - Frequently Asked Questions

Is the software easy to install?
Is the software easy to use?
What version of Windows and what type of computer do I need?
Can I purchase the hardware from you?
Do I need to purchase a computer from you or can I use my own?
Can I pay for the software online?
Can I download the software?
What types of suppfort do you provide?

Is the software easy to install?
The software is very easy to install. You will not need to hire a consultant to install this software. We designed this software for even the first-time computer user to be able to install the software easily using the Install Wizard that will guide you through the basic install steps.

Is the software easy to use?
Yes. The screens are extremely intuitive and to get you started we include one free Remote Help session as well as six month free web based support.

What version of Windows and what type of computer do I need to run the software?
The software is designed to run on Windows 2000, Windows ME, Windows XP, Windows Vista and Windows 7. If your computer can support either of the above operating systems, it will support Smart Salon Manager 2010. You can also use this software on a MAC computer if you install a Boot Camp Download provided by Macintosh.

Can I purchase the hardware from you?
Yes you can. We have several options on our hardware page that you can review and we do our best to make sure that you are getting the best price possible on all of your hardware needs.

Do I need to purchase a computer from you or can I use my own?
If you own a computer that is running Windows 2000, Windows ME, Windows XP, Windows Vista, or Windows 7, you can use this computer for Smart Salon Manager.

Can I pay for the software online?
Yes, you can pay for the software here.

Can I download the software?
Yes, you can download the demo from the demo’s page on our website and once you pay for the software and are given your account information, you can install any updates that are available so that you will be using the latest version available.

What are the version differences?
Click here for the version differences

What types of support do you provide?
We emphasize our #1 Customer Service. As a customer, you will have access to our Online Knowledgebase and Support Center which is open 24hrs per day, 7 days per week.
You may also use our new RemoteHelp service which will allow a technician to directly work with your computer for training, setup, etc. It's like having a computer consultant on staff.